_3_tn.jpg) Becoming customer Centric - CRM Systems
Patricia Moore looks at the latest thinking in CRM technology, and how, when linked with sound strategies, it can enhance the experiences customers have with your business.
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_3_tn.jpg) IT a Journey - Safe and Sound
Is your data and computer system secure? Adrenalin Publishing’s Cathy Parker presents part four of a small business IT journey.
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_3_tn.jpg) Playing by the rules
New Zealand businesses generally rate highly when it comes to ethical conduct. But that’s not to say there are ‘rotten apples’ who occasionally push the boundaries. They do so at their peril, as editor Glenn Baker reports.
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 Courage Under Fire
Eight Kiwi entrepeneurs who've battled against the market encumbents in true David and Goliath style ... and triumphed!
You couldn’t find a more diverse bunch of business people if you tried. There’s the vehicle importer, the telco service pioneers, a couple of mountaineers with a passion, and three guys ‘hell-bent’ on revolutionising the takeaway pizza industry.
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Employment Matters
Some key areas of employment law can catch employers out, often with expensive consequences. Mike Gould of Gibson Sheat spells it out in plain language.
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No Train No Gain
Many smaller business are lagging behind technology advances, and failing to keep staff up to speed. As Vikki Bland reports, it''s time to get heads out of the sand.
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