Don't drop the ball on poor performance. 

Parvez Akbar explains how to deal with poor performance issues in the workplace.

Does Business Give a Damn. 

Businesses are still falling way short of the mark on fundamentals, says Brian H Meredith, and he may well have found the reason why.

The need to name and shame. 

More publicity for bad franchise operators could have positive benefits for the sector as a whole, suggests Simon Lord.

Understanding business debt. 

Amanda Watt offers five steps for protecting your business from bad debt.

The Truth about Trusts. 

A lot of people have trusts. Should you have one too? Amanda Watt offers some guidance

Lies, incompetence and customer service. 

A particularly bad customer service experience highlights the fact that every employee has an influence on the relationship between his or her organisation and its market. By Brian H Meredith.

Making your customers feel they are missing out. 

Want to know the secret to creating great customer loyalty? Dr Ian Brooks says look no further than our own national airline.

Don't mess with our ACC. 

If ever there was a national taonga (treasure), the ACC is it, and it must be protected from private sector involvement, explains Ashley Balls.

5 Major Myths for intending Franchisors? 
Franchising can be a great way to expand your business – but know what you’re getting into, says Simon Lord.

The customer loyalty myth. 

There are industries where the message that customers are actually in control is simply not getting through. Ashley Balls explains.

Are you investment ready. 

Amanda Watt walks you through the steps necessary to make your business attractive to an investor.

How to Turn Unhappy Customers into Raving Fans

Empower your staff to wow your customers and watch your business grow.
Dr Ian Brooks shows how.

Mentor a Guide for Tourism Business 
Business mentoring has helped transform tour guide Ryan Kelly into the owner of a thriving tourism business.
Ray Schofield has more.

Stable and Sustainable? 
I think Not
Now is the best time to develop our social and environmental entrepreneurship to meet the local and global need for sustainability. By Rachel Brown