Complexity has become a defining feature of the operating environment for New Zealand businesses. Rising costs, labour constraints, geopolitical uncertainty and changing customer expectations have added new pressures, all while businesses are also managing more channels, fulfilment options and technology. Eric Clark, CEO of Manhattan Associates, believes complexity is becoming a permanent part of the operating environment. Clark discusses why that can create opportunity, what other industries can learn from retail, and how technology and AI can help businesses manage it. NZ Businesses have dealt with considerable disruption in recent years. Why do you see complexity as a more permanent feature of the business environment rather than something that will